top of page

Unlock the Future of eCommerce: Join Our Customer Success Dream Team!

Are you passionate about revolutionizing the online shopping experience? Do you thrive on helping businesses leverage cutting-edge AI technology to skyrocket their success? We're seeking a Customer Success Manager to join our AI SaaS company. If you're excited about being at the forefront of eCommerce transformation and have a knack for building lasting client relationships, we want you on our team.

The Mission

As our Customer Success Maestro, you'll be the bridge between our groundbreaking AI technology and the eCommerce businesses that use it. Your expertise will guide clients in harnessing the power of our multimodal search and recommendation engines, transforming their online stores into personalized shopping experience. Imagine being the catalyst that helps businesses revolutionize their customer experience in as little as 20 minutes!

What Sets You Apart

  • You're a relationship master with a tech-savvy nature

  • You have an uncanny ability to translate complex AI concepts into tangible business benefits

  • Your strategic thinking is matched only by your attention to detail

  • You're as comfortable diving into data analytics as you are leading a client workshop

  • You have a sixth sense for identifying upsell opportunities that genuinely benefit the client

Your Day-to-Day Adventure

  • Orchestrate seamless onboarding experiences for new clients, ensuring they hit the ground running with our AI-powered solutions

  • Develop and execute tailored success plans that align our technology with each client's unique business goals

  • Conduct regular health checks and optimization sessions to maximize client ROI and platform adoption

  • Collaborate with our AI and product teams to gather client feedback and drive product enhancements

  • Proactively identify and mitigate potential churn risks, turning challenges into opportunities for deeper engagement

  • Lead engaging training sessions and workshops to empower clients to leverage our AI tools to their fullest potential

  • Analyze usage data and success metrics to uncover trends and opportunities for growth

The Toolkit for Success

  • 3+ years of experience in customer success, account management, or similar roles, preferably in SaaS or eCommerce

  • Strong understanding of eCommerce trends and challenges

  • Excellent communication skills with the ability to explain technical concepts to non-technical audiences

  • Data-driven mindset with experience in analyzing and presenting customer success metrics

  • Familiarity with CRM systems and customer success platforms (e.g., Salesforce, Pipedrive)

  • Basic understanding of AI and machine learning concepts (we'll teach you the rest!)

  • Adaptability and eagerness to learn in a fast-paced, ever-evolving tech environment

Why Join Our Quest?

  • Be at the forefront of AI innovation in eCommerce

  • Work with a diverse portfolio of exciting brands, from up-and-coming D2C companies to established retail players

  • Continuous learning opportunities in AI, eCommerce, and customer success best practices

  • Flexible work environment that values work-life balance

  • Competitive salary and performance-based bonuses

  • Opportunity for rapid career growth in a high-growth startup

bottom of page